Litehouse Pools & Spas in Canton, OH Open now

Reviews about Litehouse Pools & Spas

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  April 29, 2020, by Amanda Barr
  The sales rep was extremely friendly with helping me purchase the correct chemicals needed for our new hot tub. She even offered assistance with free water analysis. "Anytime we need one just stop in" she said. So if that statement is true why did a gentleman turn my teenage son away when he stopped in for a water analysis just because the hot tub was not purchased by my family at that store. We had no problems at all going to a local competitor. They checked our water gave him a printout and even sent a email thanking me for coming in. And then there is your service department. They had over a 2 week waiting period just to help us get our hot tub serviced and running. We contacted another pool and spa company's service center and they were extremely easy to deal with and was out to our house 3 days later (it was $20 less for the initial service call and $20 less per hour they were at our residence). Don't worry litehouse there are definitely other companies locally that are willing to help clients. I will not be back to your company.
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  October 18, 2019, by Richard Ryan Grove
  The staff were great during the sales process. After however not so much. I purchased my pool and it was delivered within a week, then it took over 3 weeks for us to finally get it installed. Immediately after installation the installers offer to back fill in around the pool so nothing would wash away. Mind you I had already paid them $600 to install the Pool and back fill would cost another $450. I paid figuring it would be better to have them do it right away. Within a week of the install all the dirt I paid $450 to have placed washed out and my pool pump and filter fell over. I contacted the installers and they never returned my call, I went to Lighthouse and they told me they would take care of it. I have never heard from them again and now no one answers my calls. Very unhappy with the final result, pool is great but service is not the best. Wish someone would reach out from Lighthouse to get my pump fixed at least, and it is to heavy for me to move.